IT Support Engineer

About the role

Air Charter Service is looking for a hands‑on IT Support Engineer to keep its global infrastructure running smoothly. You will provide both on‑site and virtual assistance to employees and clients, ensuring technical issues are resolved quickly and efficiently.

Key responsibilities

• Deliver virtual, email and face‑to‑face support for internal users.
• Manage Microsoft 365 user administration, including starters, movers and leavers.
• Administer backups, perform testing and maintain documentation.
• Log, resolve or appropriately escalate all help‑desk tickets.
• Support software installation, desktop imaging, inventory and monitoring.
• Configure and install physical and virtual servers.
• Administer Cisco switches and firewalls.
• Participate in client meetings, system demonstrations and remote support sessions.
• Assist with technology infrastructure and software projects of any size.

Required profile

• Minimum 1 year of technical experience; ideally 3 years in 2nd/3rd line support.
• Professional communication and interpersonal skills.
• Ability to work under pressure while maintaining a customer‑focused attitude.
• Strong time‑management and independent workload prioritisation.

Required skills

• Windows 11
• Microsoft 365 and Exchange
• Active Directory
• Networking: DNS, DHCP, TCP/IP
• VMware and Hyper‑V
• Remote‑access tools
• Mobile device configuration (iPhone/iPad)
• Cisco networking devices (switches, firewalls)

What we offer

• Competitive salary with commission potential.
• Career development and continued professional training.
• Private healthcare, pension scheme and increasing holiday entitlement.
• Friendly, inclusive environment with regular social events.