Servicedesk Engineer – 12hr Shift – $2800/month

About the role

We are seeking a dedicated Servicedesk Engineer to provide first-level IT support in our Singapore office. The role involves 12-hour shifts and focuses on delivering prompt, courteous assistance to end-users.

Key responsibilities

• Provide first-level support via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Log and track incidents using a ticketing system.
• Escalate unresolved problems to appropriate teams.
• Maintain accurate records of user interactions and solutions.
• Ensure high-quality customer service throughout all interactions.

Required profile

• Minimum 1 year experience in an IT servicedesk or support role.
• Strong problem-solving and troubleshooting abilities.
• Good communication and interpersonal skills.
• Familiarity with Windows and Mac OS environments.
• Willingness to work scheduled 12-hour shifts.
• Positive attitude and eagerness to learn new technologies.

Required skills

• Windows OS
• Mac OS
• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Ticketing system usage

What we offer

• Salary of $2,800 per month.
• Full-time permanent position.
• On-site work in Singapore.
• Dynamic environment with opportunities to develop technical skills.