Workplace IT Engineer

About the role

We are seeking an experienced End User Support Engineer to own the day‑to‑day technology experience of our employees. You will be the go‑to person for macOS devices, Google Workspace, and the physical infrastructure that keeps our offices running smoothly.

Key responsibilities

• Provide hands‑on support for a macOS fleet managed with Jamf Pro.
• Administer Google Workspace for an enterprise environment.
• Maintain meeting‑room equipment, printers, and enterprise Wi‑Fi.
• Develop, document, and apply policies, patches, and inventory processes.
• Troubleshoot issues from first principles and ensure long‑term resolution.

Required profile

• 5–10 years of experience in end‑user or corporate IT support.
• Deep macOS expertise, including command‑line, log analysis, keychain, permissions, and TCC.
• Proven production experience building Jamf Pro policies from scratch.
• Strong Google Workspace administration background.
• Solid understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN, 802.1X).
• Ability to work independently and own issues from report to resolution.
• Excellent written and verbal communication skills.

Required skills

• macOS
• Jamf Pro
• Google Workspace
• Network printers and enterprise Wi‑Fi
• Video‑conferencing hardware
• TCP/IP, DHCP, DNS, VPN, 802.1X
• Shell/Zsh scripting
• Python
• ITSM/ticketing platforms (Jira Service Management, Freshservice, ServiceNow)