Account Director, Talent Solutions (Mid-Market)

About the role

LinkedIn is looking for an Account Director to join its Talent Solutions team in the Singapore mid-market sector. The role is hybrid, combining work from home and from a LinkedIn office on selected days, and focuses on helping customers engage with the Talent solutions suite while acting as their internal advocate. The position is full-time.

Key responsibilities

• Research the customer's business and prepare thoughtful questions and insights before meetings.
• Ask layered, open-ended questions to uncover customer objectives and challenges.
• Build relationships with multiple stakeholders across the customer's organisation and adapt communication to each stakeholder's needs.
• Lead with solutions rather than products, and drive decisions by creating a shared vision.
• Use data and insights to support investment recommendations and overcome objections, and proactively mitigate churn risk.
• Confirm and reinforce value, adjust strategies to optimise ROI, and identify opportunities for customer growth.
• Negotiate commercial agreements and plan accounts with a customer-centric view, mapping key stakeholders and building an outreach strategy.
• Work with colleagues and cross-functional teams on shared accountability for customer success, and follow best practices in CRM and sales tools to manage sales and buyer cycles.

Required profile

• 5+ years of quota-carrying experience.
• Preferred: BA/BS degree or equivalent in a related field.
• Preferred: experience selling IT solutions (HR software or related applications) and with SaaS opportunities.
• Preferred: knowledge of software contract terms and conditions.

Required skills

• Strong negotiation and accurate forecasting skills.
• Excellent communication, collaboration and negotiation skills.
• Ability to find and manage high-level business in an evangelistic sales environment.
• Ability to use data to inform decisions and persuade others, and to read prospective buyers.
• Suggested skills: consultative selling, strategic thinking, understanding customers' business and objectives, problem solving, gaining commitment and buy-in.