Account Management Intern, Retail/FMCG

About the role

Grab is Southeast Asia's leading superapp, and its Account Management team acts as the trusted partner and operational backbone for clients and merchants, building long-term relationships and optimising partner success. As the Account Management, Retail/FMCG intern, you will gain hands-on experience managing client portfolios, supporting business operations and analysing performance data. This is a full-time, fully on-site internship running from January 2027.

Key responsibilities

• Support account managers by handling daily client communications, answering partner queries and implementing client success plans.
• Manage regular administrative tasks, keep account documentation organised and coordinate internal workflows for accuracy.
• Track key account performance metrics, turn data into clear insights and prepare reports and dashboards for internal and external reviews.
• Collaborate with operational teams to investigate partner issues, recommend solutions and help resolve them quickly.

Required profile

• Undergraduate degree in Business or another relevant course.
• Experience building, nurturing and maintaining positive client relationships.
• Ability to balance multiple tasks at once and to analyse quantitative and qualitative data logically.
• Comfortable working in a startup VUCA environment and as part of a cross-functional team.

Required skills

• Familiarity with Google Workspace (Docs, Sheets, Slides, Drive).
• Maintaining accurate, up-to-date data in all deliverables.

What we offer

• Medical insurance coverage.
• Leave entitlements including annual, medical and hospitalisation leave.
• Flexible schedule and FlexWork arrangements such as differentiated hours.
• Community involvement through Love-all-Serve-all (LASA) programs.