Assistant Housekeeper

About the role

The Assistant Housekeeper supports the Assistant Executive Housekeeper in maintaining high standards of cleanliness and presentation across guest rooms, corridors, and service areas at Mondrian Singapore. Working on assigned floors, the role ensures that all housekeeping operations run smoothly and that guest expectations are consistently met.

Key responsibilities

• Supervise and allocate work assignments for Room Attendants and Linen Porters to achieve full coverage of assigned floors.
• Monitor the computer system for room status updates and ensure rooms are returned to hotel standards.
• Report out‑of‑order rooms, maintenance defects, and special room statuses (Do Not Disturb, double‑locked) to housekeeping, maintenance, and reception teams.
• Oversee deep‑cleaning schedules, replacement of soft furnishings, and VIP room preparation, including replenishment of VIP gifts.
• Control issuance and recording of keys and bleeps for departmental staff on a daily basis.
• Maintain adequate linen, cleaning supplies, and guest amenities in floor cupboards; coordinate with the linen room and valet as needed.
• Ensure public areas and back‑of‑house spaces are clean, and assist with stock‑taking of housekeeping items.
• Participate in weekly inspections, implement preventative maintenance programs, and support green policies to reduce waste and energy consumption.
• Handle guest requests, queries, and complaints promptly, escalating when necessary.

Required profile

• Ability to supervise and motivate housekeeping staff on assigned floors.
• Strong attention to detail for room standards, maintenance reporting, and inventory control.
• Effective communication skills for liaising with maintenance, reception, and other hotel departments.
• Capability to follow health, safety, and security procedures and to act quickly on lost‑property incidents.

Required skills