Business Analyst / Product Owner (Government Agency)

About the role

We are seeking a Business Analyst/Product Owner to join a government agency team that delivers digital platforms using three‑week Agile sprints. The role offers a hybrid work arrangement within a collaborative environment and strong career growth opportunities.

Key responsibilities

• Own the product feedback loop by collecting, analysing, and synthesising user insights, support tickets, and stakeholder inputs into actionable recommendations.
• Translate policy requirements and merchant business rules into structured user stories, acceptance criteria, and executable requirements.
• Drive alignment across product management, engineering, design, policy, and operations to ensure coordinated product delivery.
• Coordinate release schedules and change communications with central government teams and external partners.
• Lead incident and service coordination, logging tickets, tracking progress, and consolidating root‑cause analyses.
• Execute and improve internal operational workflows such as onboarding, permission management, and off‑boarding.

Required profile

• Minimum 5 years of experience in Business Analysis, Product Operations, Service Delivery, or digital delivery coordination involving transactional systems or digital platforms.
• Proven ability to work cross‑functionally with product, engineering, design, policy, and operations teams.
• Strong facilitation skills for workshops, steering committees, and escalation forums.

Required skills

What we offer

• Competitive monthly salary of SGD 7,500‑10,000.
• Hybrid work arrangement.
• Opportunity to contribute to high‑impact government digital services.