Commercial Operations Intern, Merchants

About the role

Grab is Southeast Asia's leading superapp, and its Commercial team in Singapore works closely with F&B, enterprise retail and FMCG merchant accounts to grow their sales across services such as Ads, Pay and Express. As a Commercial Operations Intern, you will help improve the processes and projects supporting Grab's merchant-facing products and commercial operations, turning business needs into practical solutions. The internship is full-time, on-site and runs from January to May 2026.

Key responsibilities

• Assist and lead small end-to-end operational projects, from problem definition and process mapping to rollout and post-launch monitoring.
• Document, visualise and refine operational workflows, merchant onboarding flows and support processes.
• Partner with Account Managers, Leads and teams such as Product, Payments and Support to prepare operational readiness for new merchant products, commercial policies and payouts/commissions.
• Analyse operational metrics using SQL and Excel to track outcomes, spot bottlenecks and recommend cost optimisation and process improvements.
• Build presentation decks to share project updates, business cases and takeaways.

Required profile

• Bachelor's degree in Business or a related field.
• Project management skills to lead concurrent projects independently.
• Experience managing a variety of stakeholders.

Required skills

• Foundational data analysis skills with hands-on experience using Excel, SQL or similar tools.

What we offer

• Medical insurance plans.
• Leave entitlements including annual, medical and hospitalization leave.
• Flexible work arrangements, including differentiated hours, to balance study and personal commitments.
• Community involvement through Love-all-Serve-all (LASA) programmes.