Customer Proposition Development Manager, APAC

About the role

Taylor & Francis, part of Informa Group, is recruiting a Customer Proposition Development Manager for the APAC region, based in Singapore and reporting to the SVP Asia Pacific. The role develops and tests new commercial models for APAC customers not currently served by existing models, plans their scale-up, and leads special projects supporting editorial excellence and academic partnerships. Applications close on 31 October 2026.

Key responsibilities

• Analyse B2B customer groups in APAC not well served by current models, prioritise them and gather direct customer insight on value, impact and willingness to pay
• Design profitable, scalable propositions with Commercial, Marketing, Editorial, Finance and Technology teams, and build business cases for sustainable revenue
• Pilot propositions with APAC groups, run beta testing and wider rollout, and manage regional targets
• Run special projects such as regional content strategies, knowledge exchange events and collaborative publishing pilots
• Manage stakeholder relationships with universities, research administrators and scholarly societies, and hand over revenue streams to permanent owners as they scale

Required profile

• Background in sales, marketing, strategy or proposition development
• Experience in the APAC academic publishing or education sector
• Understanding of regional cultural and business nuances and of editorial and peer-review processes
• Experience with commercial partnerships and outsourced sales models in Asia
• Established network in the APAC academic and research community
• Right to work and live in Singapore; relocation support is not provided

Required skills

• Strong communication and commercial awareness around revenue and profit
• Project management and planning
• Willingness to work across APAC regions and functions and take calculated risks

What we offer

• Flexible working culture with a balanced work/life approach
• 20 days annual leave plus a day off for your birthday
• 4 paid volunteering days and an employee assistance programme
• Healthcare insurance under the local company's plan, performance bonus and share match
• Annual health screening, optical and dental care