Customer Service Supervisor – North Singapore

About the role

We are looking for a Customer Service Supervisor to lead a small team in Singapore, supporting customers across the APAC region. This hands‑on position combines team leadership with direct responsibility for order entry, service excellence and issue resolution.

Key responsibilities

• Lead and coach a Singapore‑based customer service team while remaining involved in daily operations.
• Manage order entry and processing for key APAC accounts, handling enquiries, delivery, billing and service issues.
• Coordinate with Sales, Logistics, Planning, Regulatory and Finance teams across the region.
• Monitor service standards, support training and development, and identify workflow improvements.
• Ensure high‑quality customer experience and timely resolution of conflicts.

Required profile

• Bachelor’s degree in Business or a related field.
• Minimum 2 years of people‑management experience.
• Relevant experience in customer service, sales support or order‑to‑cash processes.
• Strong customer orientation, communication and stakeholder management skills.
• Ability to work across multiple APAC markets.

Required skills

• Experience with ERP systems.
• Exposure to Salesforce or similar CRM (advantageous).