Customer Support Associate – Healthcare Call Centre

About the role

Be the voice that helps make healthcare more accessible! Join a dynamic healthcare support team as a Customer Support Associate, where you will be the first point of contact for customers seeking assistance. This role is ideal for someone who thrives in a fast‑paced call centre environment, enjoys helping others, and is confident handling multiple systems while delivering professional and empathetic service.

Key responsibilities

• Handle high‑volume enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate, and professional assistance while ensuring a positive customer experience.
• Listen actively to understand customer needs and provide appropriate solutions or guidance.
• Work closely with various departments to resolve enquiries and ensure smooth follow‑up.
• Manage challenging or sensitive interactions with patience, professionalism, and resilience.
• Navigate multiple systems simultaneously while handling customer interactions efficiently.
• Adapt to changes in workflows, processes, and service guidelines.
• Contribute to initiatives that enhance overall customer experience and service standards.

Required profile

• Strong customer service or call centre experience (advantageous).
• Clear communication skills with excellent telephone etiquette.
• Service‑oriented, empathetic, and confident when interacting with customers.
• Resilient and able to remain composed when handling high call volumes or challenging interactions.
• Comfortable multitasking across multiple systems while speaking with customers.
• Able to handle up to approximately 200 calls per day in a desk‑based, high‑volume environment.
• Willing to undergo a typing assessment as part of the selection process.