Executive - Home Personal Care Supervisor

About the role

TOUCH Community Services is looking for an Executive (Home Personal Care Supervisor) to supervise, coach and support a team of Care Associates delivering safe, effective and person-centred Enhanced Home Personal Care (HPC+) services. The role coordinates with internal teams, caregivers and external partners to deliver holistic support, monitor client well-being and continuously improve care outcomes.

Key responsibilities

• Staff management: identify capability gaps, coach staff and arrange training; monitor performance and handle performance improvement or disciplinary processes
• Resolve conflicts between clients and staff and within the team, and coach staff on rapport-building, service recovery and problem-solving
• Plan and manage staff rosters, allocate tasks and cover leave or absenteeism
• Support staff well-being, engagement and retention, and ensure compliance with policies, service standards and regulatory requirements
• Verify and submit staff claims, timesheets and leave applications; maintain service and operational records and reports
• Work with the multidisciplinary team and caregivers on client progress, and with external partners and community resources (donors, volunteers, vendors) for client support
• Organise and support funded programmes and activities for clients
• Client care: conduct InterRAI Check-Up assessments for new clients and six-monthly reassessments, document care plans and refer to providers when needed
• Vendor management: coordinate vendors providing additional care or support hours
• Handle community enquiries and referrals, and perform Care Assessor, Care Planner and Care Coordinator duties for the assigned sub-region as required

Required profile

• Diploma or Bachelor's degree in Nursing, Social Work, Allied Health or a related field
• Experience in healthcare, eldercare or community care with supervisory responsibilities preferred
• Familiarity with Singapore's community care sector and regulations

Applications are submitted online via the company's careers page with an updated resume; only shortlisted candidates will be contacted.