Mailroom Support Officer – 1 Year Contract

About the role

The Mailroom Support Officer will ensure smooth operation of the bank's mailroom, providing professional service to internal and external clients while maintaining strict security and compliance standards.

Key responsibilities

• Manage mailroom operators in line with IOP and HOP guidelines.
• Screen all incoming mail for security before distribution.
• Process outgoing mail, including auto‑folding, manual folding, messenger requests, and Pin Mailer dispatch.
• Handle incoming mail via courier and mailbox, sort, approve, and record outgoing items in Flowlites.
• Balance daily outgoing mail, process monthly courier invoices, and coordinate ad‑hoc collections with external vendors.
• Report issues promptly, resolve client feedback within stipulated timeframes, and maintain a clean workspace.
• Support additional office administration and facility management tasks as assigned.

Required profile

• Minimum GCE "O" Level qualification.
• At least 2 years of mailroom or customer‑service experience.
• Strong command of spoken and written English.
• Reliable attendance and ability to complete daily duties.
• Ability to work in a fast‑paced environment and provide courteous, professional service.

Required skills

• Proficiency with Microsoft Office applications.