Manager, Financial Operations (Reconciliation)

About the role

Airwallex is looking for a Financial Operations Manager based in Singapore to lead global cash and transaction reconciliation. You will own end-to-end break investigation and resolution, drive cross-functional issue follow-ups through to closure, and partner with Product, Engineering, Data and Finance to strengthen reconciliation controls and improve automation. You will also lead and develop a team, setting clear operating rhythms and performance standards.

Key responsibilities

• Lead daily, weekly and month-end reconciliations for cash and transaction flows across channels, entities and regions, with coverage, SLAs, escalation paths and closing calendars.
• Manage reconciliation breaks end-to-end: triage, investigation, root-cause analysis, documentation and follow-up with Product, Engineering, Data, Ops and PSP/bank partners until resolved.
• Understand end-to-end fund flows and transaction lifecycles to identify control gaps and risks, and design policies, procedures and governance that ensure fund safety.
• Drive continuous improvement of reconciliation systems, tools and workflows, including automation, data quality checks, dashboards and scalable enhancements.
• Translate operational needs into requirements and PRDs and partner with Product and Engineering to deliver and measure improvements such as lower break volume, faster cycle times and higher accuracy.
• Align reconciliation with product changes and reporting needs, and standardise practices while respecting local requirements.
• Lead, coach and develop the reconciliation team, allocate resources between BAU and projects, and maintain capacity planning, coverage and training.

Required profile

• 5+ years of experience in Financial Operations, reconciliation, payments operations or related roles; payments/fintech experience strongly preferred.
• Proven track record leading cash, settlement and transaction reconciliations at scale and driving issues to closure with cross-functional teams.
• Strong understanding of payment flows (authorisation, capture, settlement, refunds, disputes/chargebacks) and how they map to ledger entries.
• Experience improving processes and systems (automation, workflow tooling, data pipelines, controls), with the ability to write clear requirements and influence prioritisation.
• People leadership experience (direct management or strong team lead).

Required skills

• Excellent analytical and problem-solving skills, able to deep-dive into large datasets.
• Strong stakeholder management and communication skills.
• Proficiency with Excel/Google Sheets; familiarity with SQL and BI tools is a plus.