Manager (Tax Recovery - Individual)

About the role

As a Manager in Tax Recovery for individuals, you will join a tax authority dedicated to building a socially responsible taxpayer community. You will use your tax knowledge, analytical mindset and communication skills to drive voluntary compliance and improve service delivery.

Key responsibilities

• Conduct in‑depth reviews and analyses of cases to determine appropriate enforcement actions against taxpayers who fail to file returns or pay taxes on time.
• Communicate and negotiate with taxpayers to reach agreements while encouraging a shift toward voluntary compliance.
• Provide assistance to taxpayers via telephone or written correspondence.
• Participate in projects that leverage data analysis, technology, agile principles, behavioural insights and design to enhance processes and service quality.
• Support managers and supervisors on technical, systems and procedural issues arising from complex situations.

Required profile

• Degree in any discipline.
• Experience in customer service.
• Strong interpersonal, verbal and written communication abilities.
• Ability to question, probe and analyse information.
• Organised and systematic handling of data.
• Resourceful and capable of working independently within a team.

Required skills

What we offer

• Initial 2‑year fixed‑term contract.