Restaurant General Manager

About the role

The Restaurant General Manager will lead Fiamma’s restaurant operations, ensuring exceptional guest experiences while driving financial performance. Reporting to hotel leadership, the GM will position the venue as a flagship dining destination within the property.

Key responsibilities

• Direct all aspects of restaurant service, product quality, cost control and profitability.
• Develop and execute seasonal menus, promotional campaigns and special events in partnership with hotel and marketing teams.
• Analyse revenue and cost reports, monitor budgets and implement corrective actions.
• Maintain optimal stock levels, minimise waste and oversee purchasing processes.
• Handle guest feedback and complaints, ensuring swift resolution and satisfaction.
• Lead, coach and evaluate the restaurant team, managing performance and disciplinary matters.
• Collaborate on community and corporate partnerships to increase repeat business.

Required profile

• Minimum 6 years of restaurant managerial experience.
• Proven ability to lead, motivate and develop a diverse team.
• Strong organisational, prioritisation and delegation skills.
• Experience with budgeting, forecasting and profitability analysis.

Required skills