Retail Intern – Jan 2027 Intake

About the role

Join Carousell Group as a Retail Intern and gain hands‑on experience in day‑to‑day retail operations and customer service. You will develop communication, sales support, and store management skills while contributing to an enhanced customer experience.

Key responsibilities

• Apply communication skills to interact effectively with customers and colleagues.
• Produce business documents and reports using Microsoft Office or Google Workspace.
• Manage customer needs, address inquiries, and provide detailed product information.
• Handle service breakdowns and perform recovery actions to maintain satisfaction.
• Coordinate and check merchandise for stock levels, presentation, and quality.
• Support and assist in organizing store and sales promotion activities.
• Collate performance data on store and promotion initiatives for analysis.
• Process cash and non‑cash payments accurately.
• Gather feedback from customers and staff to improve service quality.
• Maintain appropriate inventory levels and update the store’s database.

Required profile

• Current student or recent graduate in Retail, Business, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Ability to handle customer service tasks and resolve issues effectively.
• Attention to detail and efficient time management.
• Enthusiasm for learning retail operations and store management.
• Willingness to travel to retail locations such as Bedok Mall, The Centrepoint, or LessGo.

Required skills

• Microsoft Office
• Google Workspace

What we offer

• Hands‑on experience in a fast‑paced retail environment.
• Opportunities to develop customer service, sales, and operational skills.
• Mentorship from experienced professionals.
• Potential career progression upon successful internship completion.