Senior Executive / Assistant Manager – Technology Operations

About the role

We are seeking a proactive Senior Executive / Assistant Manager to own the day‑to‑day administration of our technology function and support the agency’s digital transformation. You will act as the primary point of contact for all technology matters, ensuring smooth delivery and governance while working closely with internal stakeholders and external vendors.

Key responsibilities

• Administer daily IT operations, including user, licence and device management in the Microsoft 365 environment, escalating technical work to vendors as needed.
• Oversee end‑to‑end IT support processes – intake, triage, routing, follow‑through and closure – and define internal service standards in collaboration with vendors.
• Implement and maintain agency‑wide IT policies, procedures and documentation, communicating updates to all staff.
• Manage vendor contracts, subscriptions and SLAs, maintaining a register of renewal dates and notice periods.
• Serve as the main liaison between staff and external IT vendors for support and escalations, monitoring vendor performance.
• Coordinate technology onboarding and off‑boarding, including access provisioning, device issuance, and periodic access reviews.
• Support preparation and monitoring of the annual IT budget, ensuring cost‑effective procurement and compliance with procurement policies.

Required profile

• Proactive, reliable and able to manage processes end‑to‑end.
• Systems thinker with a generalist mindset and strong learning aptitude.
• Baseline IT literacy sufficient to define needs and evaluate vendor solutions.
• Comfortable working in a social‑service environment and collaborating with a Technology Committee for technical guidance.

Required skills

• Microsoft 365 administration