Senior Manager, Partner Solution Consulting

About the role

ServiceNow is looking for a Senior Manager, Partner Solution Consulting to lead its Partner Technology Acceleration Group for Asia and Korea. The role transforms how the partner ecosystem delivers AI-first solutions through strong pre-sales execution and strategic co-innovation, building and scaling a team of solution architects who drive revenue through technical excellence.

Key responsibilities

• Lead a high-performing pre-sales team supporting partner-led opportunities with technical discovery, proof-of-concepts, architectural validation and competitive positioning that accelerates deal closure and expands NNACV.
• Drive executive briefings and solution workshops that turn technical capabilities into qualified pipeline and strategic customer engagements.
• Deploy the team across high-value opportunities, balancing immediate deal support with long-term partner capability building.
• Ensure partners receive responsive, world-class technical support.
• Drive AI-first co-innovation with reference architectures, validated accelerators and industry-specific solution standardization with strategic and regional partners.
• Build relationships with partner C-suite executives (CAIO, CDO, CTO) to shape practice investments, solution strategies and platform adoption roadmaps.
• Enable partner maturity through targeted enablement, mentorship and capability-building programs.
• Build, develop and manage a diverse team of solution architects, with career paths, succession plans and talent pipelines.
• Translate regional alliance strategy into execution plans aligned with Partner Management and Sales leadership, and oversee hiring, budget, fund allocation and business metrics.

Required profile

• 10+ years building or leading pre-sales, solution consulting or professional services organizations, with success in partner ecosystem contexts.
• 10+ years leading and scaling front-line teams across diverse geographies, with strong coaching and talent development.
• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights.
• Proven track record driving revenue growth through partner channels, with measurable pipeline, deal velocity and win-rate impact.
• Executive presence and communication skills with C-level stakeholders and large audiences.
• Ability to operate across the region's diverse markets, with a structured, goal-oriented leadership style.

Required skills

• Deep technical expertise in enterprise platforms, cloud architectures and AI/ML technologies.
• Extensive experience with Global SIs, regional partners, managed service providers and technology partners, including their business models, GTM motions and co-innovation needs.