Senior Sales Operations Analyst

About the role

ServiceNow is hiring a Senior Sales Operations Analyst in Singapore. The role acts primarily as the Business Partner and advisor to the Workflow Leader, supporting forecast accuracy, fiscal planning and revenue growth across the sales organization.

Key responsibilities

• Act as Business Partner and advisor to the Workflow Leader
• Attend and take part in all forecast meetings supporting Sales Management in the weekly roll-up of forecasts
• Run pipeline reviews and set best practices and methodologies for forecast accuracy
• Lead fiscal planning for the workflow, coordinating with cross-functional and core business leaders
• Analyze current customer licensing, products and usage to identify new revenue opportunities
• Suggest pricing and payment solutions that balance customer needs with pricing policy
• Interface with Deals Desk, Finance and Legal (e.g. revenue recognition) and with Order Management to keep booked opportunities accurate in the ServiceNow sales automation tool
• Support sales licensing compliance and work with Sales Managers and Account Executives to grow revenue and improve salesforce efficiency
• Partner with the Channel and Alliance sales team on partner calls to clarify pricing and deal strategy

Required profile

• 2-4 years of proven Sales Operations experience in a software sales organization
• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI tools, automating workflows or analysing AI-driven insights
• Previous role supporting Sales Reps and Sales Territories
• Hands-on, organized, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
• Excellent analytical, problem-solving and communication skills, and a team player ready to resolve conflict
• Selling Software as a Service is a plus

Required skills

• Proficiency in PowerPoint, Word and Excel
• Experience with a CRM system