Senior/Advisory Solution Consultant, Risk (IRM)

About the role

ServiceNow is looking for a driven Pre-Sales Specialist Solution Consultant focused on Integrated Risk Management (IRM). The IRM Solution Consultant acts as subject-matter expert, supporting customers throughout the sales engagement and partnering with sales, solution consulting and the wider ServiceNow ecosystem. The role is consultative, mapping business outcomes to solutions, and covers the IRM suite (Risk Management, Policy & Compliance, Audit Management, Vendor Risk Management, Business Continuity Management and Operational Resilience) alongside the broader ServiceNow portfolio.

Key responsibilities

• Design IRM solutions and review customer risk architectures, governance frameworks and integrations, mapping regulatory requirements (SOX, GDPR, ISO 31000, COSO, NIST RMF) to platform capabilities
• Answer customer questions, including RFPs/RFIs on compliance automation and enterprise risk transformation, and configure solution environments with proof of value engagements
• Build sales campaigns for IRM, including cross-sell and upsell into ITSM, SecOps and HR/ESG risk domains
• Integrate AI into customer conversations: position Now Assist and AI Agents for risk scoring, compliance gap analysis, control recommendations and audit scoping, and guide customers on AI governance and responsible AI adoption
• Maintain a showcase of IRM demos, sandbox configurations and use-case libraries, and help other consultants and partners demonstrate IRM value across verticals
• Work with Product Management and Development on product enhancement requests, share best practices in a global team, and support marketing events such as conferences, trade shows and webinars

Required profile

• Bachelor's degree or equivalent, with 3-5 years of risk management, compliance or GRC experience
• Proven pre-sales excellence, with strong communication and presentation skills for technical and business stakeholders, and a track record as a trusted advisor in IRM and GRC deals
• Experience building product demos, proof-of-value engagements and technical presentations
• Ability to work in a global team and across diverse stakeholder groups, with cultural sensitivity across APAC markets

Required skills

• Familiarity with enterprise risk environments, three-lines-of-defence models, vendor risk programs and business continuity planning
• Proficiency with risk registers, control frameworks, policy lifecycle management, audit workflows and attestation processes
• Technical writing for proposals, architecture diagrams and regulatory mapping (ISO 31000, COSO, NIST RMF, SOX, GDPR, MAS TRM)
• Understanding of ERP integration (SAP, Oracle), ITSM platforms and cloud governance tools
• Understanding of LLMs and AI Agents, and of third-party risk monitoring, continuous controls testing and automated evidence collection