Supervisor (Senior Programme Executive), Active Ageing Centre

About the role

Care Corner Seniors Services is looking for a Senior Programme Executive with supervisory responsibilities for its Active Ageing Centre (AAC) in Toa Payoh. The role covers centre management, programme innovation, team leadership and stakeholder engagement so that seniors aged 60+ receive high-quality, evidence-based services. It combines office-based work with community outreach and may involve occasional evening or weekend work for community events.

Key responsibilities

• Develop and run annual centre strategic plans aligned with the Active Ageing Group's objectives, ensure compliance with MOH directives and AIC terms and conditions, and meet KPIs such as minimum 80% satisfaction and average 30 daily attendees
• Lead quality improvement and manage crisis response and emergency procedures
• Design and deliver programmes across five Active Ageing Programme domains (Physical, Cognitive, Social, Learning, Volunteerism), including weekly programmes, quarterly community events and sourcing external trainers
• Run outreach to meet senior recruitment targets, partner with community stakeholders, lead block parties and neighbourhood events, and represent the centre at forums and inter-agency meetings
• Supervise and mentor programme staff, manage volunteers, and oversee the annual budget, procurement, assets and funding opportunities
• Maintain client data in Salesforce CRM in line with PDPA, monitor KPIs, report to AIC and MOH, evaluate programmes and keep audit documentation
• Oversee client intake and information and referral services to healthcare, social services and community resources

Required profile

• Degree in Social Work, Gerontology, Community Development, Psychology or a related field
• Minimum 5 years of progressive experience in seniors' services, community development or healthcare, or 3 years in supervisory or leadership roles, preferably in an AAC or similar setting
• Leadership, programme design and evaluation, stakeholder engagement and data analysis and reporting
• Proficiency in Mandarin and/or local dialects

Required skills

• Microsoft Office
• Salesforce CRM
• Data management systems