Account Manager (Coffee)

About the role

As part of its growth plans, PPP Coffee is looking for an experienced Account Manager to support the expansion of its commercial and wholesale business in Singapore. You will foster relationships with HORECA (hotels, restaurants, cafes) and corporate clients, acquire new accounts, retain and develop existing ones, and ensure overall satisfaction with the products and services.

Key responsibilities

• Manage the retention, development and growth of HORECA and corporate clients
• Advise business accounts on wholesale products and work closely with relevant departments
• Conduct basic coffee training sessions for wholesale clients
• Onboard new clients and run the 90-day check-in process and annual reviews
• Follow up on new leads and generate new business opportunities in the coffee sector
• Identify cross-selling opportunities for other PPP Coffee Group products and services
• Prepare and present customised sales proposals and organise coffee tastings
• Meet or exceed sales and performance targets
• Represent the brand at trade shows, networking events and other industry activities

Required profile

• 1-3 years of account management experience, preferably in FMCG or F&B
• Knowledge or experience of specialty coffee and/or coffee machines
• Strong written and spoken communication and interpersonal skills
• Ability to multitask and prioritise in a fast-paced environment
• Strong organisational skills and attention to detail

Required skills

• Microsoft Word, Excel and PowerPoint