Account Manager, Downstream Specialty Chemicals

About the role

Ecolab's downstream business provides specialty chemistry programs and related services for upstream, midstream and downstream oil and gas operations, helping refiners protect assets, mitigate risk and maximise profits through on-site problem solving and advanced chemistries. As Account Manager, you will manage existing customers, grow the business and lead a team in the specialty chemical space.

Key responsibilities

• Maintain existing customer relationships and ensure smooth operations and service standards to meet customer KPIs.
• Pursue new sales opportunities, pricing execution and long-term profitability.
• Work with the team to implement and deliver closed deals, and understand business targets and priorities.
• Identify and deliver value projects for customers with them.
• Develop and execute a relationship strategy for target accounts.
• Lead and coach the team on sales and technical training in the specialty chemical space.
• Confidently lead customer management business reviews for customers in the refinery and petrochemical industry.

Required profile

• Bachelor's degree in Chemical Engineering with at least 8 to 10 years of relevant experience.
• Proven leadership in safety and value project delivery, and experience with sales bidding and price negotiations.
• Experience interacting with senior customer stakeholders; strong leadership and coaching of an experienced sales and service team.
• Ability to prioritise work and personal development activities.
• Proven track record of delivering value-improvement projects at customer sites.
• Advantageous: CRM and Power BI experience; prior experience with specialty chemicals strongly preferred.