Account Manager – IT Channel Sales

About the role

The Accounts Manager is the main interface between the company and its partner community, owning the complete sales cycle for each business partner. The aim is to maximise revenue and margin while building strong relationships and delivering ongoing value. The role works with the Channels Director and the Sales Manager.

Key responsibilities

• Build and execute a call plan with the Channels Director to get the best return from the partner community.
• Understand the product range and present an informed overview, including technical strengths and weaknesses.
• Up and cross-sell each opportunity for maximum margin, and identify service opportunities with the Technical Services team.
• Follow up quotations through the sales cycle to closure, using the company quotation tool.
• Plan and run outbound campaigns and make outbound calls to partners and prospects.
• Keep CRM up to date, forecast business monthly with the Sales Manager, and alert partners to upcoming renewals.
• Support the Sales Support Specialist with information to build and configure winning solutions, and help log orders on time.
• Resolve partner issues promptly and seek management guidance when needed.

Required profile

• Minimum 4 to 6 years of experience selling IT solutions in the channel.
• Tertiary IT degree or diploma preferable.
• Ability to work with all levels of an organisation, self-managed, with strong business acumen.

Required skills

• Relationship building, communication and presentation skills.
• Opportunity closing and technical competence.
• CRM usage for business engagement and forecasting.

What we offer

• Elective benefits tailored to each country.
• Leadership and professional development programmes and on-demand courses.
• Well-being seminars, events and a global Life Empowerment Assistance Program.
• Inclusive communities, business resource groups and volunteering opportunities.
• An onboarding programme connecting new colleagues within the first 30 days.