Airport Operations Executive - Development, Procedures & Performance

About the role

Singapore Airlines is recruiting for an Executive, Senior Executive or Assistant Manager position in the Airport Operations (Development, Procedures & Performance) department, within the Customer Services & Operations Division. The role focuses on ground services procedures, operational manuals and performance monitoring.

Key responsibilities

• Review, develop and implement ground services procedures that meet regulatory requirements and improve ground efficiency and customer service.
• Maintain operational manuals so they comply with the Air Navigation Order, IOSA and Star Alliance Core Values.
• Advise on ground services procedures, including station enquiries about passenger handling.
• Monitor and improve network on-time performance, ground CSAT and station performance.
• Custodian of the Minimum Ground Time (MGT) framework.

Required profile

• Bachelor's degree in any discipline.
• Experience in airport and airline operations preferred.

Required skills

• Good writing skills.
• Quick grasp of concepts and situations, logical thinking and scenario planning.
• Attention to detail.
• Good interpersonal and communication skills.