Application Support Engineer

About the role

S64 is a fintech and solutions partner to the wealth management industry across EMEA and APAC, enabling private banks, wealth managers and intermediaries to deliver private markets. As an Application Support Engineer, you will ensure the smooth operation of S64's client-facing platforms by offering technical and functional assistance to external and internal clients, diagnosing and resolving issues and collaborating with business and engineering teams.

Key responsibilities

• Manage client support tickets using the Jira support system
• Manage client relationships on application support issues and provide client training
• Monitor applications and cloud infrastructure proactively using modern tools and AIT
• Triage tickets to distinguish genuine bugs, support requests or new requirements, prioritise by client impact, test fixes, raise bugs and defects with developers and keep application data and data feeds up to date
• Keep users informed about their tickets and close them when work is complete
• Keep documentation up to date and send communications about issues
• Help shape the future support operating model and drive improvements in support maturity

Required profile

• Proven experience in an application support role or similar technical position
• Familiarity with Agile and DevOps methodologies
• Excellent communication and stakeholder management skills
• Proactive self-starter who thrives in a collaborative environment and values in-person collaboration

Required skills

• Continuous integration/delivery practices and performance scanning tools
• At least one scripting or object-oriented programming language
• SQL scripting and database servers such as SQL Server and MongoDB
• Internet-based application security practices
• Configuration management, automation and orchestration tools
• Cloud-based SaaS platforms (Azure) and Microsoft Entra ID are highly desirable
• APIs, microservices and third-party data feeds are desirable