Assistant Manager (Emergency Medicine)

About the role

The Assistant Manager (Emergency Medicine) reports to the Manager (Clinical Services) of the Emergency Medicine Department, who works in partnership with and reports to the Head of Operations (Emergency Department) and the Clinical Head of Department. The role provides operational, administrative, financial and project management support so that departmental services, strategic initiatives and quality improvement programmes are delivered effectively. It involves close collaboration with multidisciplinary stakeholders on service development, operational excellence, digital transformation and performance management.

Key responsibilities

• Support the planning, development, implementation and review of departmental workplans, service initiatives, workflows, SOPs and operational strategies.
• Monitor, analyse and report departmental performance indicators and KPIs, and support initiatives to improve service quality, efficiency and operational outcomes.
• Lead or coordinate projects on service development, quality improvement, workflow redesign, digitalisation, automation and system enhancement.
• Provide secretariat support for departmental committees, workgroups and project meetings, including agenda preparation, minute taking, action tracking and follow-up.
• Support the development, implementation and optimisation of digital and IT systems to meet operational and business needs.
• Assist in departmental financial planning, budgeting, business case development and monitoring of CAPEX, OPEX, manpower and training requirements.
• Collaborate with internal and external stakeholders on operational initiatives, service improvements and strategic projects, and undertake additional projects and duties as assigned.

Required profile

• Strong digital and IT proficiency.
• Project management capabilities and experience driving a cohesive team and cross-team collaboration.
• Confidence engaging with senior management and internal and external stakeholders.
• Ability to multi-task and work under tight timelines.
• Good analytical and organisational skills.
• Excellent communication, problem-solving, presentation, negotiation and interpersonal skills.