Assistant Manager, Integrated Community Care System

About the role

NUHS Population Health & Community Care (PHCC) is looking for an Assistant Manager to support the strategic planning, development and implementation of the Integrated Community Care System (ICCS) and initiatives launched by the Ministry of Health. As Regional Health Manager for western Singapore, NUHS brings together its hospitals and polyclinics, general practitioners, social care providers and community partners to improve residents' health and wellbeing. The role manages workstreams such as primary and community care integration and care model development, working across strategy, programme design and ground implementation.

Key responsibilities

• Support the development and implementation of the Integrated Community Care System and Age Well Neighbourhood strategies and workplans, and turn strategic priorities into care models, service pathways, workflows and implementation plans.
• Analyse the situation to find ways to improve the integration and delivery of health and social care in the community.
• Independently manage workstreams from planning and design to implementation and evaluation, tracking milestones, deliverables and performance indicators.
• Work with GPs, polyclinics, Community Care Teams, Active Ageing Centres, social care providers and other partners to co-develop and implement integrated care initiatives, and align objectives, referral pathways and workflows.
• Monitor programmes through indicators and dashboards, analyse data and feedback, evaluate effectiveness and recommend improvements.
• Support management reporting and evaluation of pilots and new care models, and prepare presentations, proposals and progress updates.

Required profile

• Bachelor's degree in Healthcare Management, Public Health, Business, Public Policy, Social Sciences or a related discipline is preferred.
• At least 4-5 years of relevant experience in healthcare, population health, community care, public sector, consulting, programme management or related fields.
• Experience in strategic planning, project/programme management, service development or healthcare operations is advantageous.

Required skills

• Strong project management, analytical and problem-solving skills, able to manage multiple workstreams independently.
• Strong stakeholder management and communication skills across diverse healthcare and community partners.
• Able to turn complex or ambiguous issues into practical plans and solutions.
• Resourceful, organised and proactive in a dynamic environment.