Assistant Manager, Office for Protection of Employees

About the role

NHG is hiring an Assistant Manager for its Office for Protection of Employees. You will support the Assistant Director/Senior Manager in managing staff abuse and harassment cases after they occur, so that affected staff receive timely support and each case is followed through with all relevant parties. You will also help build and implement policies, frameworks and initiatives that prevent and respond to abuse and harassment of staff.

Key responsibilities

• Triage and manage staff abuse and harassment cases, ensuring timely support, appropriate intervention, complete follow-up and clear communication with affected staff
• Monitor staff abuse and harassment data so every case is tracked, followed up and documented accurately in the system
• Compile statistics and KPIs for reporting to the Office, the TTSH Workplace Safety and Health (WSH) Council, the Ministry of Health and/or NHG
• Analyse case trends and data to support decision-making
• Review and streamline operational workflows to improve end-to-end post-incident case management
• Answer staff queries about protection policies, protocols and measures
• Provide secretariat support for TTSH Office for Protection of Employee and TTSH WSH Council meetings, including organizing meetings, taking minutes and following up on action points
• Ensure accuracy, quality and timeliness of all work, take part in hospital projects and emergency planning exercises, and carry out other duties assigned by the Reporting Officer

Required profile

• Bachelor's degree or above
• At least 4-6 years of relevant experience, preferably in staff support roles; healthcare experience is an advantage
• Knowledge and experience of case management preferred
• Experience engaging stakeholders across functions and levels of the organization

Required skills

• Analytical, meticulous and process-oriented, with strong critical thinking
• Organizational, coordination and project management skills
• Ability to work under pressure and multi-task in a fast-paced environment