Assistant Officer, Customer Service (Great World)

About the role

The Great World City team is looking for a suitably qualified person to join as a Customer Service member. The role acts as a brand ambassador for the mall, promotes the Great Rewards loyalty programme and handles customer service matters at the counter.

Key responsibilities

• Promote the Great Rewards loyalty programme and related activities
• Handle all customer service matters at the Customer Service Counter
• Maintain high standards of customer service
• Handle enquiries and feedback from shoppers and tenants
• Support the Great Rewards and Marcomm team with voucher purchases, mall redemptions and other marketing initiatives
• Roving duties to assist shoppers, engage tenants and inspect common areas, retail spaces and facilities
• Perform administrative duties and other ad-hoc tasks as assigned

Required profile

• Minimum 1 year of experience in a similar capacity
• Customer-oriented, with good communication and interpersonal skills
• Able to work in a fast-paced environment and passionate about service excellence
• Team player with high self-initiative and attention to detail
• Fluent in English
• Able to work rotating shifts, including weekends and public holidays

Required skills

• Proficiency in MS Office Word and Excel is advantageous
• Use of a CRM system is advantageous