Assistant Relationship Manager – Crypto Exchange

About the role

OKX SG, a MAS-licensed crypto exchange serving Singapore users, is looking for an Assistant Relationship Manager to support its Relationship Managers in delivering a responsive, seamless experience for high-value clients. The role covers client preparation, day-to-day servicing, follow-up and internal coordination across the client lifecycle, and is client-facing and hands-on.

Key responsibilities

• Prepare client briefs covering relationship history, account activity and outstanding requests, coordinate meeting agendas and materials, maintain accurate client records and carry out client or prospect research.
• Guide clients through onboarding and account maintenance, communicate documentation requirements and next steps, and coordinate KYC and account requests with Operations and Compliance, escalating blockers promptly.
• Maintain CRM records, action trackers and reporting, develop knowledge of OKX products and processes, and identify recurring service issues to improve workflows.
• Support RMs with research and preparation for prospective high-value clients, prospect follow-up and progression through the sales process, and support targeted outreach and initial engagement under RM direction.

Required profile

• 5+ years of experience in financial services, fintech, crypto, wealth management, institutional sales, client servicing or a similar commercial environment.
• Experience supporting HNW/UHNW, family office or institutional clients, including complex account structures and time-sensitive instructions.
• Strong ownership, analytical and detail-oriented, able to manage multiple client requests and use client data to spot commercial opportunities.
• Fluency in English and Mandarin is required.

Required skills

• Strong written and verbal communication, working across clients and internal stakeholders.
• Proactive, resourceful and comfortable in a fast-paced environment.
• Ability to learn crypto products quickly and engage confidently with sophisticated clients.

What we offer

• Competitive total compensation package.
• L&D programs and education subsidy.
• Team building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependants.