Associate, Client Enablement Oversight (FX Onboarding)

About the role

FIC Client Enablement sits within the FIC COO Group and drives the strategic revenue and growth of the Institutional Client Group (ICG). As an Associate, you will cover some of the ICG's highest-priority clients, manage their funds onboarding pipeline proactively and set up structured reporting so ICG can track client experience trends. A key focus is helping close a significant backfill of FX accounts to meet revenue targets for 2028.

Key responsibilities

• Provide back-up coverage for key ICG clients so their funds onboarding and related needs are met efficiently.
• Drive end-to-end onboarding and account activation, coordinating Front Office, Credit Risk, Legal, Compliance, KYC, Operations and others to hit target launch dates.
• Support the FX desk in growing new clients and filling gaps with existing ones.
• Analyse onboarding data and client feedback to recommend process improvements that improve efficiency, scalability and client satisfaction.
• Prepare presentations and briefing materials for senior management, and maintain detailed pipeline reporting, management information and performance metrics.
• Work closely with all functions involved in onboarding and build relationships with senior stakeholders across Front Office, Legal, Credit, KYC and Operations in APAC.

Required profile

• 2-4 years of relevant experience in banking, finance or consulting.
• Experience preparing senior management reports, presentations, dashboards or performance metrics.
• Knowledge of capital markets, institutional clients, client onboarding or investment banking products, and experience in client-facing roles.
• Ability to engage with diverse internal and external stakeholders across APAC, including senior management.
• Ability to coordinate across multiple teams and meet deadlines in a fast-paced environment.

Required skills

• Strong analytical and problem-solving skills.
• Ability to use AI tools to boost productivity and optimise workflows, with responsible and ethical use of data and AI outputs.

What we offer

• Flexible benefits plan including virtual doctor consultation services.
• Comprehensive leave benefits, gender-neutral parental leave and 21 days of annual paid leave plus public holidays.
• Hybrid working arrangement.
• A culture of continuous learning to support progression.