Associate Representative, Customer Service and Support

About the role

The Associate Representative, Customer Service and Support will coordinate daily warehouse activities, ensuring operations are carried out safely and efficiently while meeting customer service level agreements and key performance indicators. This role bridges logistics execution with customer communication to guarantee timely and accurate order delivery.

Key responsibilities

• Maintain accurate inventory records using the company’s inventory management system, monitor stock levels, anticipate shortages and coordinate replenishment.
• Coordinate cargo and material‑handling security procedures for hazardous goods.
• Oversee order picking, packing and shipping, resolve discrepancies, and ensure proper documentation such as packing lists and bills of lading.
• Implement quality control measures, inspect stocks against customer orders and generate non‑compliance documents.
• Ensure workplace safety standards and operational compliance are adhered to.
• Collaborate with procurement, customer service, and other internal teams to facilitate smooth order processing and stakeholder communication.

Required profile

• Minimum of 1 year of experience in logistics, warehousing, transportation, distribution or a related field.

Required skills