Bellman – Hotel Guest Services

About the role

As a Bellman at Conrad Singapore Orchard, you will be the first point of contact for guests, ensuring their luggage is handled with care and their arrival and departure experiences are seamless. You will work closely with the front office, concierge and other hotel teams to deliver memorable hospitality.

Key responsibilities

• Report to work punctually in full uniform, maintaining a smart and friendly appearance.
• Handle all guest luggage for arrivals, departures and storage, ensuring careful handling and timely delivery to rooms.
• Tag and deliver arrival luggage to guest rooms as quickly as possible.
• Provide room orientation to guests when required.
• Assist with guest room changes following established procedures.
• Support departing guests with luggage and transportation arrangements.
• Maintain accurate records for short‑term, long‑term and refrigerated storage items.
• Manage group arrivals and departures in line with hotel procedures.
• Run errands for guests and the concierge as needed.
• Keep the front lobby, entrance and luggage storage areas clean and orderly.
• Address guests by name, note repeat‑guest preferences, and deliver personalized service.
• Collaborate with Front Office, Car Valets and Doorman to ensure Bell Services are always available.
• Inform the Bell Captain, Guest Services Manager and Concierge of any guest complaints or special requests.
• Report any defects in guestrooms, guest floors or lobby areas to the relevant department.
• Arrange taxis, limousines and other transport for guests.
• Operate trolleys safely around the hotel premises.
• Respond swiftly to emergencies or safety situations.
• Man the main entrance, greeting guests warmly throughout the day.
• Assist at the driveway during peak traffic to ensure smooth flow.
• Stay conversant with department core standards and hotel service information.

Required profile

• Positive attitude with an “On the Ball” mindset at all times.
• Punctuality and willingness to work in full uniform.
• Friendly, professional appearance and strong customer‑service orientation.
• Alertness to report defects and respond to emergencies.
• Ability to follow established procedures and maintain accurate records.
• Physical capability to handle luggage and operate trolleys safely.

Required skills