Business Systems Specialist/Analyst (Digital Solutions Department)

About the role

The National Institute of Education (NIE) in Singapore invites candidates to join its Division of Academic Computing & Information Services (ACIS) as a Business Systems Specialist/Analyst on a 19-month contract. The role sits in the Digital Solutions department and supports project management initiatives, with a strong emphasis on stakeholder management.

Key responsibilities

• Act as the main advocate for the user community, keeping stakeholders engaged and informed about system concerns
• Communicate project roadmaps and keep the university and institution updated on strategic initiative progress
• Manage change by informing users of enterprise-level changes, system updates and technology refresh of legacy applications
• Set up real-time dashboards so project health and support metrics are visible to Digital Solutions leaders and the wider division
• Work with the Development Team to share project plans, stakeholder feedback and institutional changes
• Classify support requests by domain to protect project timelines and allocate resources effectively
• Define and monitor Service Level Agreements (SLAs) for user-facing requests
• Promote innovations driven by AI, data and automation, and lead initiatives to ensure data integrity and accuracy
• Use AI-driven insights to monitor project performance and spot improvements early

Required profile

• University degree in Computer Science, Information Technology, Engineering or a related field
• At least 2 years of experience in a project management or related role, with exposure to stakeholder management and support
• Familiarity with data governance and compliance principles
• Experience in the SDLC framework and Agile project management
• Ability to work under tight deadlines and manage fluid requirements
• Quick learner open to learning new languages and technologies; fresh graduates interested in AI-assisted development and project management are welcome

Required skills

• Proven expertise in project management methodologies and techniques
• Strong communication and interpersonal skills
• Knowledge of cloud platforms (e.g., AWS, Azure) is a plus