Call Center Agent (Remote)

About the role

We are looking for a motivated Call Center Agent to join our remote team. You will handle both inbound and outbound calls, providing accurate information and resolving customer issues while maintaining a high level of satisfaction.

Key responsibilities

• Handle inbound and outbound calls from customers.
• Provide accurate information about products and services.
• Resolve customer inquiries, complaints, and issues promptly and professionally.
• Update customer records in the database.
• Maintain high customer satisfaction through friendly and efficient service.
• Achieve personal and team targets related to call handling, response times, and quality assurance.

Required profile

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Previous customer service or call center experience preferred, but not required.
• Strong communication and problem‑solving abilities.
• Ability to work independently and manage time effectively.
• Reliable internet connection and a quiet home workspace.
• Flexibility to work in shifts, including evenings and weekends.

Required skills

What we offer

• Competitive monthly salary of $1,500 SGD.
• Work‑from‑home flexibility.
• Opportunities for career growth within the company.
• Health insurance and other employee benefits.
• Paid training.