Care Coordinator - Home Care

About the role

The Care Coordinator manages referrals and provides end-to-end case management for home care clients who need Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services. The role covers client management, coordination of services, administrative tasks such as invoicing and reporting, and participation in quality improvement projects.

Key responsibilities

• Manage referrals from AIC and direct referrals from community partners and the general public, and provide case management support for a smooth admission process.
• Maintain the home care client database accurately and process referrals through the AIC referral system as liaison.
• Perform basic financial assessments for clients or next-of-kin and refer to a social worker when financial assistance is needed; assess care needs and carry out home visits where required.
• Coordinate internal and external referrals (e.g. home nursing or medical social worker) and work with volunteers to engage clients.
• Respond to complaints and feedback from clients and next-of-kin.
• Schedule the deployment of care staff according to clients' preferred dates, times and frequencies.
• Apply for the Senior Mobility Fund, process monthly invoices for claims and payment, check and verify them, and submit data to ILTC and finance for processing.
• Collect accurate data for reporting to management and regulatory authorities and take part in quality improvement projects.

Required profile

• Diploma in Nursing, Allied Health, Psychology, Counselling, Social Work, Sociology, Community & Social Service (Eldercare) preferred.
• At least 3 years of experience in the ILTC sector.
• Able to use local languages and dialects.
• Client-oriented, self-directed and able to work in a multi-disciplinary team with good communication skills.

Required skills

• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Excellent time management and organisation.