Case Administration Officer – Social Service

About the role

Our client in the Singapore Government social service sector is looking for a Case Administration Officer to support case management operations. The role involves handling case records, appointments and referrals, enabling frontline officers to deliver quality services to individuals and families.

Key responsibilities

• Support officers in the administration and coordination of case‑related activities.
• Maintain accurate records, case files and information within internal systems.
• Assist with document verification, data entry and case documentation processes.
• Coordinate appointments, referrals and follow‑up arrangements with clients and stakeholders.
• Respond to enquiries and provide administrative assistance through various communication channels.
• Prepare reports, letters, meeting materials and other administrative documents.
• Support programme operations, outreach activities and logistical arrangements when required.
• Assist with procurement, inventory tracking and other operational support functions.
• Perform other administrative duties and ad‑hoc assignments as assigned.

Required profile

• Diploma or Degree in any discipline.
• Prior experience in administration, coordination, customer service or social service settings is an advantage.
• Strong organisational skills and attention to detail.
• Good communication and interpersonal skills.
• Comfortable handling confidential information and maintaining accurate records.
• Able to work independently and collaboratively in a team environment.
• Availability to commence work on short notice preferred.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint

What we offer

• Exposure to government and social service operations.
• Opportunity to support meaningful community programmes.
• Structured onboarding and supportive team environment.
• Potential for contract extension based on performance.