Case Management Officer (WEHS+/ProPEL)

About the role

The Case Management Officer (CMO) provides a continuum of psychological care for women affected by mental disorders, promoting their quality of life through comprehensive, individualized care and coordinated access to services. The role works within a multi-disciplinary team of doctors, psychologists, nurses, medical social workers and allied health workers. It serves the Women's Emotional Health Service+ (WEHS+) / Promoting Parental Emotional Health to Enhance child Learning (ProPEL) at NUH, with some assessments or interventions carried out in patients' homes.

Key responsibilities

• Provide clinical and psychosocial assessments, ascertain diagnoses and plan clinical goals.
• Screen and monitor patients' mental status, assess symptoms using scales, monitor drug adherence and give relapse prevention advice.
• Provide counseling, psycho-education and advocacy for patients and families, including crisis assessment and intervention.
• Collaborate with clinicians and the consultant in charge to formulate care plans according to clinical guidelines.
• Coordinate multiple disciplines (e.g., FSCs, CRSS, Feiyue, Mother and Child Centre) and ensure timely diagnostic tests, treatments and consultations.
• Plan and carry out home visits, provide home intervention and psycho-education, and update the team at MDT meetings and follow action plans.
• Support patients and families until discharge approval, and work with physicians and nurses to refer stable patients to community care.
• Answer patient enquiries about treatment and referrals, organize patient education and keep education materials and a list of local community resources up to date.
• Liaise with the O&G department, MSW and community partners, and initiate discharge planning.
• Maintain the patient database for clinical and research purposes, conduct research, literature reviews and prepare DSRB submission materials.
• Track and report quality clinical indicators, take part in case management and clinical pathway projects, and adhere to best-practice guidelines.

Required profile

• Degree in Psychology.
• Working or volunteer experience in the social sector with good people skills is preferred.
• Experience in a mental health institute, inpatient or outpatient, is advantageous.

Required skills

• Knowledge of research methods.