Case Management Officer - Women's Emotional Health Service (Contract)

About the role

The Case Management Officer (CMO) provides a continuum of psychological care for women affected by mental disorders, promoting their quality of life through comprehensive, individualized care and coordinated access to services. The role works within the Women's Emotional Health Service based at NUH, collaborating with doctors, psychologists, nurses, medical social workers and other allied health professionals. It is a full-time position, though some assessments may be done in patients' homes.

Key responsibilities

• Provide clinical and psychosocial assessments, screen and monitor patients' mental status, and give counseling, psycho-education and advocacy.
• Monitor symptoms and drug adherence, give relapse prevention advice, and carry out crisis assessment and intervention.
• Plan patient care with clinicians and coordinate services such as FSCs, CRSS, Feiyue and the Mother and Child Centre.
• Arrange and conduct home visits, giving home intervention and psycho-education, and update the multidisciplinary team after each visit.
• Support patients and families until discharge approval, and work with physicians and nurses to refer stable patients to community care.
• Answer patient enquiries about treatment and referrals, organize patient education, and keep a list of local community resources up to date.
• Act as liaison between patients, families and the hospital, and initiate discharge planning.
• Maintain the patient database for clinical and research purposes, conduct research, write reports and prepare materials for DSRB submission.
• Track and report quality clinical indicators, take part in case management and clinical pathway projects, and follow best-practice guidelines.

Required profile

• Psychology degree with good honors preferred.
• Working or volunteer experience in the social sector with good people skills preferred.
• Experience in a mental health institute, inpatient or outpatient, is advantageous.

Required skills

• Computer literacy, including MS Office (Word, Excel, PowerPoint).