Client Advisor (Luxury Fashion Sales)

About the role

Ferragamo is looking for a Client Advisor (sales) at Marina Bay Sands in Singapore. The role provides specialised, emotionally enriched customer service and builds loyal client relationships through personal connection and CRM initiatives, while driving sales performance on the selling floor. Compensation is base salary plus individual and store commission.

Key responsibilities

• Achieve individual KPIs: sales targets, sales per transaction, units per transaction and conversion rate
• Assist in daily and weekly sales reporting to head office where necessary
• Maintain a clean, neat store and stockroom, with products properly stored, bags in dust bags and shoes ordered by name/SKU and size
• Display new stock attractively and in a timely manner
• Record all stock transfers in and out of the store to minimise stock loss
• Acquire new clients for the Ferragamo database and keep existing clients updated regularly
• Lead on the selling floor, drive individual and team objectives and be accountable for sales results

Required profile

• At least 1 year of work experience in retail, fashion, luxury, beauty, customer service or hospitality
• Business-level spoken English and strong communication skills
• Able to work independently, with attention to detail, in a fast-paced environment
• Customer-focused, with a strong service mindset
• Able to work retail hours, including mornings, afternoons, full shifts, weekends and public holidays
• Comfortable working towards individual sales targets and managing sales pressure