Client Manager - Technology Solutions

About the role

SoftwareOne, which joined forces with Crayon to become a global, AI-powered software and cloud solutions provider, is looking for a Client Manager. You will own and develop relationships with assigned customers, helping them get maximum value from the company's portfolio of solutions and services. You will work in a collaborative sales organization alongside Business Development Executives, solution specialists, delivery teams and managed services professionals.

Key responsibilities

• Serve as the primary point of contact for assigned customers, building trusted, long-term relationships with stakeholders from IT teams to senior executives.
• Develop and execute account strategies focused on customer satisfaction, retention, profitable growth and new business.
• Understand customers' business objectives and technology priorities, and position the right SoftwareOne solutions and services.
• Grow existing accounts and acquire new customers through consultative, cross-selling and value-based sales.
• Collaborate with internal sales, solution, delivery and service teams to coordinate account activities and support delivery of customer solutions.
• Maintain accurate account information, opportunities, forecasts, KPIs and financial data in the sales platforms, and take ownership of the overall customer experience.

Required profile

• Experience in account management, business development or consultative sales within the technology, software, cloud or services sector.
• Proven ability to build, manage and grow relationships with mid-sized or enterprise customers.
• Confidence engaging stakeholders at all levels, including senior executives, and communicating the business value of technology solutions.
• Strong commercial awareness, with the ability to develop account strategies, identify opportunities and manage sales pipelines and forecasts.
• Excellent communication, presentation, organization and time-management skills, and a proactive, results-oriented approach.