Client Relationship Manager - BFS

About the role

Cognizant is looking for a Client Relationship Manager (CRM) to own a portfolio of existing clients and drive new business growth in its focus growth industries. The main mission is to win large deals within assigned accounts and make sure current engagements continue and expand. The role leads key BFS accounts, managing the business as a P&L.

Key responsibilities

• Own the end-to-end sales cycle together with the Service Line Specialist, Client Partner and Engagement Delivery Partner/Lead, across domestic and global accounts.
• Build and maintain a live account plan, keeping CRM (Winzone) and the forecasting application (UPLF) up to date and logging all activities and contacts accurately.
• Work closely with local and offshore teams.
• Drive demand generation by positioning Cognizant as an AI Builder, identifying and qualifying new pipeline opportunities through targeted outreach, executive briefings and account-based campaigns built around full-stack AI solutions, in partnership with marketing and the service lines.
• Communicate and coordinate across stakeholders, going beyond email to hold meetings and connect the right points of contact.

Required profile

• Seasoned business development professional from a technology consulting and services firm, with a proven track record of managing, retaining and growing client businesses.
• 10+ years in a quota-bearing sales role within a technology services firm.
• Strong track record selling technology services into the BFS sector (Wealth, Retail, Corporate and Asset Management).
• Established relationships with CxOs and key stakeholders in BFS accounts across Singapore.
• Proven track record of improving business performance and winning large deals.

Required skills

• Thorough domain knowledge of technology services and BFS, with awareness of AI innovations.
• Strong negotiation, communication and facilitation skills.
• Able to work with multicultural, geographically distributed teams.

Performance is measured by revenue growth, total contract value, margin and customer satisfaction. Candidates apply directly through the company's careers site and must pass a background check.