Client Service Associate - APAC Access Support (Payments)

About the role

J.P. Morgan is hiring a Client Service Associate for its APAC Access Support team within the Payments function. You will lead investigations into payments platform and transaction issues from triage to closure, working closely with operations, product and technology teams to drive lasting fixes. The role suits an Associate who can influence, coach others and take on broader responsibility over time.

Key responsibilities

• Support clients and internal teams on payments platform and transaction issues, owning complex cases end-to-end.
• Troubleshoot issues across access, entitlements, configuration, connectivity and file transmission.
• Coordinate cross-team escalations and dependencies, giving clear updates and managing client expectations.
• Maintain audit-ready evidence and case notes with strong risk and control discipline.
• Identify recurring issues and drive root-cause fixes that reduce repeat problems and manual effort.
• Support process and technology changes, including user testing and readiness activities.
• Use approved digital, automation and AI-enabled tools to improve investigations, reporting and workflows.
• Coach newer colleagues, share technical knowledge and take on stretch assignments to build readiness for future leadership.

Required profile

• Bachelor's degree or equivalent.
• Minimum 5 years of experience in payments client service, operations support, product support or service desk roles in financial services.
• Strong understanding of payments products and end-to-end operating flows.
• Experience handling escalations and managing expectations professionally.
• Demonstrated leadership potential and ability to coach junior team members.

Required skills

• Proficiency in Microsoft Office, including Excel, Word and Outlook.
• Structured root-cause analysis and analytical problem solving.
• Familiarity with AI-enabled tools is expected.
• Preferred: experience with payments platforms, file connectivity or transaction investigations, and tools such as Alteryx, UiPath or Tableau.