Client Service Manager
UOB · Singapour
Job description
About the role
United Overseas Bank (UOB) is hiring a Client Service Manager who acts as a people manager for Client Advisor Assistants (CAAs). The role guides and coaches the CAAs, ensures their resources are used optimally and oversees their day-to-day supervision.
Key responsibilities
- Supervise and coach Client Advisor Assistants and oversee their daily work
- Handle resourcing of CAAs and arrange back-ups, in consultation with Team Leaders
- Coordinate across departments to deliver client commitments and escalate service issues to internal stakeholders
- Mentor new CAAs and take part in ad hoc projects such as system UAT, process improvements and focus groups
- Develop and test contingency plans so service expectations are kept during disruptions such as emergency or medical leave
- Optimize existing client servicing processes
Required profile
- CACS 1 (Client Advisor Competency Standards Paper 1, Singapore)
- CACS 2 (Client Advisor Competency Standards Paper 2, Singapore)
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Singapore.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 4 hours ago
Expires 1 month from now
7 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
UOB
Singapour
Related job offers
-
Deutsche Bank 2027 Graduate Programme - Group Audit, Singapore
Deutsche Bank Singapour -
Cost Controller / Costing Accountant (Group Finance)
Reolink Singapour -
Assistant Manager / Manager, Investor Relations
The Straits Trading Company Limited Singapour -
Fund Accounting Intern - Off-Cycle (AWMS)
pwc Singapore -
Director, Private Wealth Distribution Sales (Asset Management)
Hudson Singapore Singapour