Client Service Manager
UOB · Singapour
Job description
About the role
United Overseas Bank (UOB) is hiring a Client Service Manager who acts as a people manager for Client Advisor Assistants (CAAs). The role guides and coaches the CAAs, ensures their resources are used optimally and oversees their day-to-day supervision.
Key responsibilities
- Supervise and coach Client Advisor Assistants and oversee their daily work
- Handle resourcing of CAAs and arrange back-ups, in consultation with Team Leaders
- Coordinate across departments to deliver client commitments and escalate service issues to internal stakeholders
- Mentor new CAAs and take part in ad hoc projects such as system UAT, process improvements and focus groups
- Develop and test contingency plans so service expectations are kept during disruptions such as emergency or medical leave
- Optimize existing client servicing processes
Required profile
- CACS 1 (Client Advisor Competency Standards Paper 1, Singapore)
- CACS 2 (Client Advisor Competency Standards Paper 2, Singapore)
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Published 5 hours ago
Expires 1 month from now
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UOB
Singapour
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