Client Service Specialist

About the role

Zuellig Pharma, a leading healthcare solutions company in Asia, is hiring a Client Service Specialist. The role acts as the key liaison between clients and internal departments, takes ownership of key account programs and manages replenishment and inventory in line with forecasts and stockholding requirements.

Key responsibilities

• Develop and maintain strong relationships with key accounts and act as the liaison between clients and internal departments for issues and resolutions.
• Take ownership of new program implementation, engage in project discussions and lead and monitor progress.
• Manage, monitor and control stockholding; prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics, perform root cause analysis to improve performance, ensure timely internal and external reporting and present operational KPIs.
• Manage replenishment and inbound inventory against forecast or indent, and review materials forecast to balance inventory and forecast.
• Analyse forecast and demand-supply variances, investigate root causes of fulfillment gaps and establish safety stock levels.
• Drive continuous improvement, review slow-moving items and block inventories under the Excess and Obsolescence policy.
• Use the ERP system to manage many material SKUs and initiate process improvement plans.

Required profile

• Degree in Business, Operations Management, Supply Chain Management, Industrial Engineering or a related discipline.
• Preferably 2 years of relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution.