Client Success Manager, Greater China

About the role

AVOW is looking for a Client Success Manager for its Chinese-speaking advertisers in Greater China. This is a remote role open to anyone based in an Asian time zone (for example mainland China, Hong Kong, Taiwan, Singapore or Malaysia). As the only Client Success Manager for Chinese-speaking clients, you are responsible for all customer success activities in the market, from onboarding through day-to-day support to renewal and growth, and you are the face of AVOW for these clients.

Key responsibilities

• Own a portfolio of advertisers in Greater China, from onboarding through renewal and growth
• Know your clients' businesses well enough to suggest improvements proactively, through regular client calls and in-person quarterly business reviews
• Monitor account health closely and act early on risks and new opportunities
• Act as the bridge between clients and the sales, marketing and product teams, following feedback through to a result
• Improve processes: if a process slows you down, fix it rather than work around it

Required profile

• 3+ years in customer success, account management or another client-facing role
• Proven experience owning customer success activities on your own, for example as the main contact for a market, region or client portfolio
• Native or near-native Mandarin and confident business English, written and spoken
• Nice to have: experience in mobile advertising, ad tech or app marketing, and Cantonese or knowledge of the Chinese OEM and app ecosystem

What we offer

• A long-term growth and retention focus
• A learning and development budget
• An experienced, innovative and diverse team
• Sabbatical policy

The hiring process includes an introductory call, an in-depth conversation with the hiring manager, a problem-solving exercise with a presentation, and an optional informal virtual coffee chat with the team.