Client Support Specialist – Immigration Services

About the role

We are looking for a proactive, customer‑focused Client Support Specialist to assist clients with visa applications for the US, Canada, Singapore and other regions. The role involves direct interaction with clients, managing documentation, and coordinating with internal and external partners to ensure timely and accurate submissions.

Key responsibilities

• Serve as the primary point of contact for clients applying for US, Canada and Singapore visas.
• Provide end‑to‑end support in documentation preparation, application filing and submission.
• Explain visa requirements, eligibility criteria and timelines to clients.
• Verify completeness and accuracy of client documents before submission.
• Schedule and coordinate client appointments with embassies, consulates or visa centres.
• Liaise with internal processing teams and third‑party service providers.
• Keep up‑to‑date with immigration policy changes and communicate updates to clients.
• Update case management systems and provide regular status reports.
• Handle inquiries, resolve issues and escalate complex cases when necessary.

Required profile

• 1–3 years of experience in immigration, client servicing or administrative roles.
• Strong written and spoken English and Chinese communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple cases and prioritize effectively.
• Customer‑centric mindset with problem‑solving approach.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience using CRM tools for case management.